Lease Renewal Options
If your lease is coming to an end and you wish to continue living in your current unit, here are your options:

• Renew your lease: Contact leasing@frame.la to receive your renewal terms and lock in your rental rate for a new lease period. 
• Convert to month-to-month: Your lease will automatically convert to a month-to-month rental agreement. This option offers flexibility, but your rental rate and terms may change with written notice from management. 

For questions, contact us at 424-209-5059 or email leasing@frame.la.

Move-Out Process
If you plan to move out at the end of your lease, please follow these steps:

1. Submit a 30-Day Notice to Vacate through your tenant portal under the “Contact Us” tab at least 30 days before your intended move-out date.
2. Provide a forwarding address and refund disbursement instructions.

Your onsite manager will contact you with detailed move-out guidelines to help ensure a smooth transition.

Maintenance and Repairs

How do I request maintenance or repair? Submit requests through your tenant portal under the maintenance tab.

Where can I find the manuals for my appliances? If not provided in your kitchen, email management for a PDF, or search online using the model number on the appliance label.

What are my responsibilities with appliances? Tenants must keep appliances clean and use them according to manufacturer instructions. Damage from misuse may result in charges. Report issues promptly.

Pets

Can I get a pet after moving in? Pets require management approval. Create a pet profile athttps://framela.petscreening.com, share it with management, and wait for approval and a signed Pet Agreement before bringing a pet into the unit.

What if my pet is an ESA? ESA documentation must also be submitted through PetScreening. Once reviewed and approved, fees and deposits may be waived.

Keys, Parking, and Packages

I lost my keys or locked myself out. What should I do? Contact the office during business hours. After hours, emergency lockout services may be available for a fee. Replacement keys are at tenant expense.

Someone is parked in my space. What should I do? Report the vehicle to management with its make, model, and license plate.

Can’t find your package? Check the mailroom thoroughly, as packages are sometimes moved. USPS leaves a locker key in your mailbox. If you received a Package Concierge email, check under your user or a roommate’s account. Packages left longer than 5 days may be placed in the mailroom. If you still cannot find your package, forward your delivery notification with timestamp and delivery photo/details. We cannot assist without this.

Noise and Neighbors

The tenant upstairs is disturbing me. What should I do? Speak with your neighbor first. If the issue continues, report it to management with details such as times and type of noise.

Lease and Occupancy

My roommate is moving out but I want to stay. Is that possible? Yes, but notify management. You may need to sign a new lease or addendum. You will be responsible for the full rent unless a new roommate is approved.

How do I add a person to my lease? Contact management. The new occupant must apply and be approved before moving in. If approved, a lease addendum will be issued.

Security Deposits

Can I use my security deposit to pay last month’s rent? No, deposits cannot be applied toward rent.

When will my security deposit be returned? Per California law, within 21 days of returning keys and vacating, with an itemized statement.

I was a roommate and moved out early. Will I receive my portion back? No, deposits stay with the lease until all tenants move out. You must arrange reimbursement directly with your remaining roommates.

Unit Customization

Can I paint my unit or use wall anchors? You may NOT paint your unit. Use renter-friendly methods, focus on temporary, non-permanent decorative elements. For mounting, use picture hangers, 3M hooks, or similar. Avoid anchors unless professionally installed. You must return the unit to its original condition at move-out. Any damage will be deducted from your deposit. 

Appliances

My refrigerator water filter light is on. Management installs a new filter at move-in. Replacements are the tenant’s responsibility, typically every 3 months depending on use. Email management with your refrigerator model number or a photo of the filter label for confirmation of the correct part. Filters can be purchased online. NOTE: You do not need to shut off the water supply when replacing.

My dishwasher isn’t cleaning effectively. The most common causes are clogged filters, improper loading, failure to remove large food particles, or using the wrong detergent. For best results, clean the appliance regularly, either manually or with a cleaning pod, about every 10 cycles.

For additional questions, please call 424-209-5059 or email leasing@frame.la