Your Guide to Life in FRAME Properties

Tenant FAQs and Guidelines

Wed, 01 Oct 2025 22:36:05 GMT

Tenant FAQs and Guidelines

Lease Renewal Options
If your lease is coming to an end and you wish to continue living in your current unit, here are your options:

Renew your lease: Contact leasing@frame.la to receive your renewal terms and lock in your rental rate for a new lease period.
Convert to month-to-month: Your lease will automatically convert to a month-to-month rental agreement. This option offers flexibility, but your rental rate and terms may change with written notice from management.

For questions, contact us at 424-209-5059 or email leasing@frame.la.

Move-Out Process
If you plan to move out at the end of your lease, please follow these steps:

Submit a 30-Day Notice to Vacate through your tenant portal under the “Contact Us” tab at least 30 days before your intended move-out date.
Provide a forwarding address and refund disbursement instructions.

Your onsite manager will contact you with detailed move-out guidelines to help ensure a smooth transition.

Maintenance and Repairs

How do I request maintenance or repair? Submit requests through your tenant portal under the maintenance tab.

Where can I find the manuals for my appliances? If not provided in your kitchen, email management for a PDF, or search online using the model number on the appliance label.

What are my responsibilities with appliances? Tenants must keep appliances clean and use them according to manufacturer instructions. Damage from misuse may result in charges. Report issues promptly.

Pets

Can I get a pet after moving in? Pets require management approval. Create a pet profile at https://framela.petscreening.com , share it with management, and wait for approval and a signed Pet Agreement before bringing a pet into the unit.

What if my pet is an ESA? ESA documentation must also be submitted through PetScreening. Once reviewed and approved, fees and deposits may be waived.

Keys, Parking, and Packages

I lost my keys or locked myself out. What should I do? Contact the office during business hours. After hours, emergency lockout services may be available for a fee. Replacement keys are at tenant expense.

Someone is parked in my space. What should I do? Report the vehicle to management with its make, model, and license plate.

Can’t find your package? Check the mailroom thoroughly, as packages are sometimes moved. USPS leaves a locker key in your mailbox. If you received a Package Concierge email, check under your user or a roommate’s account. Packages left longer than 5 days may be placed in the mailroom. If you still cannot find your package, forward your delivery notification with timestamp and delivery photo/details. We cannot assist without this.

Noise and Neighbors

The tenant upstairs is disturbing me. What should I do? Speak with your neighbor first. If the issue continues, report it to management with details such as times and type of noise.

Lease and Occupancy

My roommate is moving out but I want to stay. Is that possible? Yes, but notify management. You may need to sign a new lease or addendum. You will be responsible for the full rent unless a new roommate is approved.

How do I add a person to my lease? Contact management. The new occupant must apply and be approved before moving in. If approved, a lease addendum will be issued.

Security Deposits

Can I use my security deposit to pay last month’s rent? No, deposits cannot be applied toward rent.

When will my security deposit be returned? Per California law, within 21 days of returning keys and vacating, with an itemized statement.

I was a roommate and moved out early. Will I receive my portion back? No, deposits stay with the lease until all tenants move out. You must arrange reimbursement directly with your remaining roommates.

Unit Customization

Can I paint my unit or use wall anchors ? You may NOT paint your unit. Use renter-friendly methods, focus on temporary, non-permanent decorative elements. For mounting, use picture hangers, 3M hooks, or similar. Avoid anchors unless professionally installed. You must return the unit to its original condition at move-out. Any damage will be deducted from your deposit.

Appliances

My refrigerator water filter light is on. Management installs a new filter at move-in. Replacements are the tenant’s responsibility, typically every 3 months depending on use. Email management with your refrigerator model number or a photo of the filter label for confirmation of the correct part. Filters can be purchased online. NOTE: You do not need to shut off the water supply when replacing.

My dishwasher isn’t cleaning effectively. The most common causes are clogged filters, improper loading, failure to remove large food particles, or using the wrong detergent. For best results, clean the appliance regularly, either manually or with a cleaning pod, about every 10 cycles.

For additional questions, please call 424-209-5059 or email leasing@frame.la

Stay Compliant and Protected

Tue, 15 Oct 2024 20:42:31 GMT

The Importance of Maintaining Renters Insurance:

Renters insurance is an essential part of your lease agreement, providing valuable protection for both you and the property. At [Property Name], we are committed to helping you stay in compliance and protected. This post will guide you through the importance of maintaining renters insurance, what happens if it lapses, and how we help you stay on track.

The Role of Renters Insurance

Renters insurance offers coverage for your personal belongings, liability protection in case of accidents, and peace of mind. As per the terms of your lease, you are required to maintain renters insurance with at least $100,000 in liability coverage throughout your lease term.

Our Notification Process

We understand that policy renewals can sometimes be overlooked. That’s why we’ve implemented a reminder system to notify you 30 days before your renters insurance policy is due to expire.

You will receive an email reminder with instructions to upload your policy’s declarations page via your tenant portal. This page must include:

- Policy Number

- Name(s) of the insured

- Policy Start & End Dates

- Liability Coverage of at least $100,000

What Happens if You Don’t Renew Your Policy?

Failure to update your policy information on time will result in being out of compliance with your lease agreement . If your coverage is not updated by the specified deadline:

- Your unit will automatically be enrolled in Liability to Landlord Insurance .

- This insurance only covers liability to the property and does not protect your personal belongings .

- You will be charged $10.50/month for the coverage, plus an additional $3.00/month administrative fee .

Stay Compliant – Protect Yourself and Avoid Fees

Maintaining renters insurance ensures that you stay compliant with your lease while also providing essential protection for your personal belongings. By staying proactive and updating your policy information on time, you avoid unnecessary fees and maintain peace of mind.

If you have any questions or need assistance, please reach out to your property manager directly.

FRAME LA Management

admin@frame.la

Emergency Repairs

Tue, 02 Jul 2024 22:36:25 GMT

Understanding What Constitutes an Emergency in Your Rental Unit

As a tenant, it's essential to know what qualifies as an emergency repair and how to address such situations effectively. Emergencies are situations that threaten the life, safety, or health of the tenant or may cause permanent damage to the unit. Knowing when and how to respond can make a significant difference. Here’s a guide to help you understand and handle emergencies appropriately.

Emergency Repairs:

If you encounter an emergency, call our 24 HR Maintenance Line (323) 612-1038. For after-hours emergencies, follow the prompts to be connected with our after-hours answering service.

What is Considered an Emergency?

Emergencies are situations that pose immediate threats to the life, safety, or health of the tenant or can cause substantial damage to the unit. Examples include:

Fire : Call 911 immediately. Ensure everyone exits the building safely. Then, contact our office to report the incident.

Flood or Major Water Leak: Call our office immediately for assistance.

Sewage Backup: Call our office to address the issue.

Gas Odor: Evacuate the area immediately and call SoCalGas® at 1-800-427-2200. If there are issues reaching them, call 911.

Electrical Problems That Could Cause Fire: Turn off the main breaker in your unit immediately and call our office.

No Air Conditioning (above 90°F): Call our office if these conditions persist for more than 4 hours.

Broken Water Pipe : Call our office immediately to prevent further damage.

Toilet Issues (if only one toilet in the unit): Call our office if the toilet is not working.

Ceiling Leaks: Move furniture out of the way, place something under the leak to catch water, and use towels to keep the area as dry as possible. If it is a minor leak occurring after hours, call our office the next morning.

Non-Emergency Situations:

Some situations, while inconvenient, do not qualify as emergencies. Here are examples of non-emergencies:

Loss of Key or Locked-Out: These are not considered emergencies.

Heating and Air Conditioning Repairs: These can wait until normal business hours if there is more than one working unit.

Noise Complaints: Call or text your On-Site Manager if the problem persist, call the police.

Appliance Repairs (Refrigerators, Stoves, Dishwashers, Garbage Disposals): These are not considered emergencies.

Any Repair Not Threatening Life, Safety, or Causing Damage: These can be addressed during regular office hours.

Understanding these guidelines can help us respond effectively during emergencies, ensuring your safety and minimizing damage to the property. If you have any questions or need further clarification, please contact our office.

Stay safe!

Frame Community Lounge and Deck Reservation

Mon, 10 Jun 2024 23:31:01 GMT

Frame Community Lounge and Deck Reservation

FrameLA tenants enjoy exclusive access to our communal lounge and deck! These spaces are perfect for small gatherings and may only be reserved for non-commercial, not-for-profit activities.

Reservation Guidelines

Reservations are processed on a first-come, first-served basis.
Available times: Friday 5:00 PM – Sunday 10:00 AM . Large gatherings are not permitted during the week.
Reservations are not available on major holidays (Thanksgiving, July 4th, New Year’s Eve, etc.), as the communal areas are open for all residents to enjoy.
Requests can be made by emailing admin@frame.la or by sending a calendar event request to the same address.

Please include the following in your request:

Date, start time, and end time (maximum of 6 hours)
Type of event
Guest count
Renter name and unit number

A rental usage agreement will then be sent to you via your tenant portal for completion and signature.

For any questions, please contact our office at 424-209-5059 or email admin@frame.la .

We look forward to seeing you enjoy these amenities responsibly!

Get Social with Frame!

Wed, 05 Jun 2024 22:55:22 GMT

Get Social with Frame! ��

Hey Frame Community! ��

We’re excited to invite you to connect with us and stay updated on all the latest news, events, and community happenings. Let’s get social and build a stronger, more engaged community together!

�� Follow Us on Instagram : See the latest photos, stories, and updates from around our properties. Follow us [ here ].

�� Like Our Facebook Page : Stay in the loop with all our news and announcements. Follow our Facebook page [ here ].

��️ Join Our Community Groups : Connect with your neighbors, share tips, and participate in community discussions. Join our Facebook community groups.

We can’t wait to connect with you online and make our community even better! Don’t forget to like, comment, and share our posts to spread the word.

#FrameCommunity #FrameLALiving

Pet Ownership at FrameLA

Tue, 04 Jun 2024 18:11:45 GMT

Pet Ownership at FrameLA Properties: Common Questions Answered

Are you considering bringing a furry friend into your home? Whether you're already a pet owner or contemplating getting a pet, it's essential to understand our pet policies and procedures to ensure a smooth and enjoyable living experience for you and your four-legged companion. Here's everything you need to know about owning a pet at Frame LA Properties:

Pet Screening Profile:

All residents, regardless of pet ownership status, are required to complete and maintain an accurate Pet Screening profile as part of their lease obligations. This profile serves as a formal acknowledgment of our pet policies and must be updated annually to ensure ongoing compliance.

Non-Pet Owners:

Even if you don't own a pet, it's crucial to properly report any guest pets to the community manager to maintain our pet-friendly atmosphere. Rest assured, no fees will be charged to residents without pets.

Pet Owners:

If you're a pet owner, you must register your pet through our Pet Screening process. Unregistered pets are subject to fines and possible termination of the rental agreement, so be sure to comply with this requirement.

Service and Support Animals (ESAs):

We understand the importance of service and support animals for some residents. PetScreening will review all reasonable requests for ESAs and ensure residents with verifiable documentation can have them in their homes free of charge.

Pet Agreement and Restrictions:

Only pets expressly registered on the Pet Agreement may reside on or visit the premises. Pet sitting or temporary care of other animals without prior written consent is strictly prohibited. Violation of these policies may result in fines and termination of the lease agreement.

Penalties for Unauthorized Pets:

The presence of unauthorized pets on the property incurs a $250 fine for each instance of violation. Any requests to keep a pet on the premises must be formally approved by the owner in writing.

To register your pet or learn more about our pet policies, please visit https://framela.petscreening.com . If you have any questions or concerns, don't hesitate to reach out to our team. We're here to ensure a positive living experience for all residents and their furry companions at FrameLA Properties.

Thank you for reading

Lease Renewal Options with FrameLA Property Management

Tue, 04 Jun 2024 17:57:41 GMT

Lease Renewal Options with FrameLA Property Management

Are you nearing the end of your lease term and wondering what your options are for staying in your current unit? At FrameLA, we offer two common options for lease renewal to accommodate your needs and preferences. Let's explore these options in detail:

Renew Your Lease:

If you've enjoyed your time in your current unit and wish to continue living there, you have the option to renew your lease. By renewing your lease, you can secure a rental rate for the specified lease term, providing you with stability and peace of mind regarding your housing costs. This option is ideal for tenants who prefer a fixed-term commitment and want to maintain continuity in their living arrangements.

Convert to Month-to-Month:

Alternatively, if you prefer more flexibility in your housing situation, you can allow your lease to convert to a month-to-month arrangement. This transition will occur automatically if we do not receive a Move Out Notice from you. A month-to-month rental agreement offers greater flexibility, allowing you to adjust your living situation as needed without committing to a long-term lease. However, it's essential to note that under this arrangement, your rental rate (or any other terms of the rental agreement) may be subject to change with written notice from FrameLA.

We understand that lease renewal decisions can be significant, and you may have questions or concerns about your options. That's why we encourage you to reach out to us at 424-209-5059 for personalized assistance. Our team is here to provide guidance, clarify any uncertainties, and ensure that you make the choice that best suits your needs.

As your lease term approaches its end, it's essential to consider your lease renewal options carefully. Whether you choose to renew your lease for a fixed term or transition to a month-to-month arrangement, FrameLA is here to support you every step of the way. Feel free to contact us with any questions or to discuss your lease renewal preferences. We look forward to assisting you in continuing your comfortable living experience with us.

Thank you for reading

Keep Your Cool

Tue, 04 Jun 2024 17:36:40 GMT

Keep Your Cool: Tips for Proper AC Use to Avoid Leaks and Save Energy

As the summer heat sets in, it's tempting to crank up the AC to keep your living space cool and comfortable. However, improper use of air conditioning units can lead to a host of issues, including frozen pipes, leaks, and unnecessary energy consumption. Please read below, we'll explore some best practices for using your AC responsibly to prevent damage to your property and save on energy costs.

Understanding the Risks of Prolonged AC Use:

Leaving your AC on for extended periods, especially at very low temperatures, can cause the unit to work overtime, leading to potential damage such as frozen pipes. When the pipes freeze, they can burst, resulting in costly leaks and water damage to your unit and belongings.

Sync Your Smart Thermostat for Convenience and Efficiency:

If your unit is equipped with a smart thermostat, take advantage of its features to regulate your home's temperature more efficiently. By syncing your thermostat with the Nest app, you can control your AC remotely, ensuring it's only on when necessary. This not only helps prevent issues like frozen pipes but also saves energy by reducing unnecessary cooling when you're away from home.

Setting Temperature Limits for Optimal Performance:

To avoid overworking your AC and minimize the risk of damage, it's crucial to set temperature limits that are both comfortable and safe. Experts recommend maintaining no more than a 10-degree difference between the indoor and outdoor temperatures. Additionally, when adjusting the temperature, do so gradually to allow the AC to adapt and operate efficiently without strain.

Proper use of your air conditioning unit is essential for maintaining a comfortable living environment while avoiding potential damage and excessive energy consumption. By following these tips, you can ensure that your AC operates smoothly throughout the summer months, keeping you cool without breaking the bank or risking costly repairs. Remember, a little mindfulness goes a long way in preserving the integrity of your property and protecting the planet's resources.

Refer a Friend and Get $500 in Rent Credit at FrameLA!

Sat, 09 Dec 2023 18:59:56 GMT

Refer a friend to us, and if they become a new qualified tenant, you'll receive a $500 rent credit*.

Here's how you can take advantage of this opportunity:

If you know someone who's on the lookout for a great rental property, don't hesitate to refer them to us.
When your friend decides to apply, ensure that they mention your name on their application. This step is crucial, as it's the only way we can identify your referral.
As a token of our appreciation, you'll receive a $500* rent credit once your referred friend is approved and moves in.

Qualifications for the Referral Fee

To be eligible for the referral fee, please make sure you meet the following criteria:

You should currently reside at a property managed by FRAMELA, LLC and be listed on the lease agreement.
You must not have submitted a 30-day notice to move out.
The new applicant(s) must meet FRAMELA, LLC rental requirements.
The new applicant(s) must sign a minimum 1-year lease agreement, along with all required documentation and addendums.

After your referred friend is approved and becomes a tenant, they must stay at the property for a minimum of 60 days, consistently pay rent and other charges on time, and maintain good standing with FRAME.

Discover Available Properties

To see the list of available properties, head over to our availabilities page.

FrameLA Living

Fri, 01 Dec 2023 19:22:52 GMT

FrameLA Living is your central hub for updates, resources, and local highlights across all FrameLA communities.

Here you’ll find important announcements, answers to common questions, and timely information that applies to your building and neighborhood kept clear, relevant, and easy to access.

We also share neighborhood happenings, local spots, and community moments that reflect life around our properties and the people who live in them.

Whether you’re a current resident or exploring a future home with FrameLA, this space keeps you informed, connected, and in sync with what’s happening across our communities